Gratnells Mega Deal Deep Tray Packs
Gratnells award winning storage trays are incredibly popular with schools, hospitals, laboratories and workshops. Made from tough polypropylene, they are strong and impact resistant, tested to BS 5873 and passed for heavy educational use. Trays are available in 7 popular colours, so you can create a colour co-ordinated storage system for a wide range of applications.
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The Delivery and Returns policies should be read in conjunction with our Terms and Conditions of Sale. In the event of a conflict between these policies and our terms and conditions, our terms and conditions will apply.
We always aim to process and despatch an order on the same day or, at the latest, the day after the order has been placed. Once the order has been collected by the courier it normally takes up to 3 days to deliver it to a UK address. We will send you an e-mail (if an e-mail address has been given) to let you know when your order has been collected and when we expect it to be delivered. On average, more than 97% of our orders arrive on the given date. Some, however, are susceptible to conditions outside of our control and, on the few occasions that this may happen, it is more than likely that it will arrive on the following day. If your order has not arrived on the given date we recommend that you contact our Customer Service Team on 0800 1615 711 to notify us. We will then do our best to locate your order and to rearrange a delivery date convenient to you.
We use external couriers to deliver our orders and, although we demand that they uphold our own delivery commitments, there are a number of factors that are outside of their control which may have an impact on the actual delivery time. The most significant of these is the driver's own work schedule which frequently needs adapting to accommodate traffic delays and unscheduled route changes. We do, nevertheless, track all of our orders and try to notify our customers if we hear that there may be any delays.
All of our UK mainland orders are despatched via the quickest delivery service available and the majority are delivered on the next working day. Some, products, however, have longer lead times and cannot be delivered within this timescale. Please refer to the product page for the actual lead time of a selected product or contact our Customer Sales Team on 0800 1615 711 to confirm a delivery estimate.
Delivery costs are outlined in the table below.
|Order Value (ex VAT)||UK Mainland||Non Mainland*|
|£0 - £49||£10.00||£18.00|
|£50 - £99||£20.00||£36.00|
|£100 - £199||£30.00||£45.00|
|£200 - £249||£40.00||£60.00|
*Non mainland covers: Northern Ireland, Channel Islands, the Shetland Isles, the Isle of Wight, the Isle of Man and the Irish Republic.
Yes. Our delivery area extends to a number of areas beyond the UK mainland, including Northern Ireland, the Channel Islands, the Shetland Isles, the Isle of Wight, the Isle of Man and the Irish Republic. Delivery prices to any area outside the UK mainland are subject to a surcharge but you will be advised of any applicable surcharge prior to placing your order. (Please see our ‘Delivery table' for further detail)
Yes. We can deliver to a different address but we do require a landline number or an e-mail address to confirm and update the delivery details.
Yes. We deliver a significant amount of our orders to domestic addresses but we usually require a signature to confirm receipt of the order unless you have authorised us to leave it elsewhere.
Subject to the above, our Couriers will make every effort to deliver your order according to your requirements
If the product has been included on the delivery note - but is missing from the delivery - then please telephone our Customer Services Team (on 0800 1615 711) who will arrange for the immediate despatch of a replacement. Please note that some of our orders are packaged and despatched separately. So if a product is missing from your order - but has not been included on the delivery sheet - it will be included in a separate delivery.
The majority of our products are delivered using external couriers. We constantly monitor these couriers to ensure that they are delivering our orders promptly and carefully but, on occasion, some damage may occur to our products during transit. If you notice any minor damage on receipt of your order then please write a comment describing the damage on the driver's delivery note and contact our Customer Services Team (on 0800 1615 711) to request a replacement. If the package is extensively damaged, then please reject the delivery and contact us to rearrange the replacement of the whole order.
We are confident that every item you purchase from us will match your expectations. But, if you are not completely satisfied with your order - for whatever reason - you can return it to us. This returns policy does not affect your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which are explained below.
We simply ask that you follow these guidelines to help us process your return as quickly and efficiently as possible:
That's all you need to do. We can take it from there.
Our Returns policy is quite straightforward but there are a number of conditions that we ask our customers to comply with before applying:
Finally, please remember that notifying us of your intention to apply for a return, saving the delivery paperwork and keeping the order in its original packaging will help both you and Bernard's Bins to process the return quickly.
If you have any questions about our Delivery and Returns policies please telephone us on 0800 1615 711 or email us at email@example.com
Under the terms of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can exercise your right to cancel your contract with us. (But please note that in many cases our own returns policy may be more applicable or more suitable for your requirements.)
To exercise your right to cancel, you must inform us - Bernard's Bins, Riga Wharf, Bristol Road, Gloucester, GL2 5DH, email: firstname.lastname@example.org, fax: 0870 1166 066 - of your decision to cancel this contract. You are required to provide a clear statement of your intention to cancel via a letter sent by post, fax or email. This statement must include your name, your address, details of the order you wish to cancel and, where available, your telephone number and email address. You may use the cancellation form at the base of this page but it is not compulsory.
Please note that if you intend to exercise your right of cancellation, you are obliged to retain possession of the goods and to take reasonable care of them.
To meet the cancellation deadline it is only sufficient for you to have sent your communication concerning your right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. (Supplementary costs arising from choosing a type of delivery, other than the least expensive type of standard delivery offered by us, will not be reimbursed).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss has been the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than –
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the cancelled goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is considered as having been met if you send back the goods before the period of 14 days expires.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Where goods have been made to your specification, have been personalised or which, by reason of their nature cannot be returned, cannot be cancelled under the terms of the Regulations unless the goods are defective.
You can use the following form to cancel your order:
To: Bernard's Bins, Riga Wharf, Bristol Road, Gloucester, GL2 5DH, email: email@example.com: fax: 0870 1166 066
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/ for the supply of the following service,
Ordered on [ ] / received on [ ]: ....................................................................................................
Name of consumer(s): ................................................................................................................
Address of consumer(s): ............................................................................................................
Signed (you are only required to sign if returning by post): ...........................................................
Bernard's Bins have staff available Monday to Friday from 9am to 5pm(GMT). Outside these hours please leave us a message or contact us via email or live chat and we contact as soon as possible.
You can contact us by phone, fax, live chat, email or post at the details below.
Tel: 0800 1615 711
Landline: 01684 858446
Fax: 0870 1166 066
Postage costs are determined on the value of the products you are buying. Depending on the size of the order we will either send via a Parcel Carrier or on large bulky order via a Pallet Network.
Currently we accept orders from UK Mainland, Offshore, Ireland and Northern Ireland.
We always aim to process and despatch an order on the same day or, at the latest, the day after the order has been placed. Once the order has been collected by the courier it normally takes up to 3 days to deliver it to a UK address. Each product has a lead time specified to give you an estimated time frame for delivery.
We are confident that every item you purchase from us will match your expectations. But, if you are not completely satisfied with your order - for whatever reason - you can return it to us. This returns policy does not affect your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Please see our Delivery and Returns Page for more information.
Give us a call immediately (during office hours) or email us should there be any damage to a product on arrival.
Due to the unreliability of couriers on a Saturday we do not currently offer this service.
You will have a choice of whether the have your products delivered to your billing address or another specified delivery point, however the billing address must be the address where you receive your Credit or Debit Card Statements.
Unfortunately not as the couriers have up to 100 orders per day to delivery and their routes can continuity change due to factors outside their control.
Please refer to our Privicy Policy here.
We accept cheques, postal orders and credit or debit card payments. Cheques and Postal Orders must be made payable to Bernard's Bins. We accept all major Credit and Debit cards including Visa, Mastercard, VISA Electron, Maestro, Solo and American Express. Also via our website we accept Paypal checkout.
At the moment no as we are continuing to expand our product range, everything can be found online.
Using your credit or debit card online is completely safe. When you order any of our products on-line, you can rest assured that your details including name and address are safe. Bernard Bins uses a registered digital certificate, giving permission for Internet companies to ask for your details. We also use a secure server which is not accessible over the Internet to ensure that personal details and your card details are transferred safely. As the transaction is sent from your machine, all of your details are encrypted, meaning that no third party can get hold of them. Also your card details are not stored which eliminates any chance of them being found at a later date.