Frequently Asked Questions | Bernards Bins

Select a FAQ

• What are your office hours?
• How can I contact you?
• What is the cost of your Postage and Packaging?
• Can you deliver outside of the UK?
• When will my order arrive?
• Do you have a returns policy should I want to exchange or refund?
• What do I do if a product is damaged during delivery?
• Can I receive a product at the weekend?
• Can I offer a separate delivery address (such as work) to the billing address?
• Is it possible to know what time the delivery will happen?
• Do you have a privacy policy and can you tell me about it?
• What type of payment do you accept?
• Do you have a catalogue?
• Is Bernard Bins secure?

What are your office hours?

Bernard Bins have staff available Monday to Friday from 8am to 8pm(GMT). Outside these hours please leave us a message or contact us via Email and we contact as soon as possible.

How can I contact you?

You can contact us by phone, fax, email or post at the details below.

Bernards Bins
Units 1-2
Green Lane
Tewkesbury
Gloucestershire
GL20 8HD

Tel: 0845 9000245
Fax: 0870 1166 066
Email: sales@bernardsbins.com

What is the cost of your Postage and Packaging?

Postage costs are determined on the weight of the product you are buying. Depending on the size of the order we will either send via a Parcel Carrier or on large bulky order via a Pallet Network.

Can you deliver outside of the UK?

Currently we only accept order from UK Mainland and offshore and also Ireland and Northern Ireland.

When will my order arrive?

We aim to deliver your order within 1-2 working days if you choose our priority shipping service. Orders shipped using our standard delivery service generally arrive within 2-5 working days. Orders made after 11.59am may not dispatched until the following morning although we will attempt to ship same day where possible. See the delivery page (found on the left hand menu for full details)

Do you have a returns policy should I want to exchange or refund?

If you are not completely satisfied with your purchase we?ll refund your order upon its return to us. Please note we can only accept one opened item of each product.

If you wish to return any items please follow these instructions:

You will need to returns the goods to us (at your expense or we can organize the collection of goods via our courier and pass on the charge to you). Please email us or call us to inform us that you will be returning the items though. Refunds will be processed within 30 days of cancellation.

If a product is found to be genuinely faulty then we will also refund the carriage charge paid.

What do I do if a product is damaged during delivery?

Give us a call immediately (during office hours) or email us should there be any damage to a product on arrival.

Can I receive a product at the weekend?

Due to the unreliability of couriers on a Saturday we do not offer this service.

Can I offer a separate delivery address (such as work) to the billing address?

You will have a choice of whether the have your products delivered to your billing address or another specified delivery point, however the billing address must be the address where you receive your Credit or Debit Card Statements.

Is it possible to know what time the delivery will happen?

Unfortunately not as the couriers have up to 100 orders per day to delivery and their routes can continuity change due to factors outside their control.

Do you have a privacy policy and can you tell me about it?

By law we are not permitted to release your details to any third party.

What type of payment do you accept?

We accept cheques, postal orders and credit or debit card payments. Cheques and Postal Orders must be made payable to Bernard Plastic Bins. We accept all major Credit and Debit cards including Visa, Mastercard, VISA Electron, Maestro, Solo and American Express. Also via our website we accept Paypal and Google checkout.

Do you have a catalogue?

At the moment no as we are continuing to expand our product range, everything can be found online.

Is Bernard Bins Website secure?

Using your credit or debit card online is completely safe. When you order any of our products on-line, you can rest assured that your details including name and address are safe. Bernard Bins uses a registered digital certificate, giving permission for Internet companies to ask for your details. We also use a secure server which is not accessible over the Internet to ensure that personal details and your card details are transferred safely. As the transaction is sent from your machine, all of your details are encrypted, meaning that no third party can get hold of them. Also your card details are not stored which eliminates any chance of them being found at a later date.