FAQ's



What are your office hours?

Bernard's Bins have staff available Monday to Friday from 9am to 5pm(GMT). Outside these hours please leave us a message or contact us via email or live chat and we contact as soon as possible.

How can I contact you?

You can contact us by phone, fax, live chat, email or post at the details below.

Bernards Bins
Riga Wharf
Bristol Road
Gloucester
Gloucestershire
GL2 5DH

Tel: 0800 1615 711
Landline: 01684 858446
Fax: 0870 1166 066
Email: sales@bernardsbins.com

What is the cost of your Postage and Packaging?

Postage costs are determined on the value of the products you are buying. Depending on the size of the order we will either send via a Parcel Carrier or on large bulky order via a Pallet Network.

Can you deliver outside of the UK?

Currently we accept orders from UK Mainland, Offshore, Ireland and Northern Ireland.

When will my order arrive?

We always aim to process and despatch an order on the same day or, at the latest, the day after the order has been placed. Once the order has been collected by the courier it normally takes up to 3 days to deliver it to a UK address. Each product has a lead time specified to give you an estimated time frame for delivery.

Do you have a returns policy should I want to exchange or refund?

We are confident that every item you purchase from us will match your expectations. But, if you are not completely satisfied with your order - for whatever reason - you can return it to us. This returns policy does not affect your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Please see our Delivery and Returns Page for more information.

What do I do if a product is damaged during delivery?

Give us a call immediately (during office hours) or email us should there be any damage to a product on arrival.

Can I receive a product at the weekend?

Due to the unreliability of couriers on a Saturday we do not currently offer this service.

Can I offer a separate delivery address (such as work) to the billing address?

You will have a choice of whether the have your products delivered to your billing address or another specified delivery point, however the billing address must be the address where you receive your Credit or Debit Card Statements.

Is it possible to know what time the delivery will happen?

Unfortunately not as the couriers have up to 100 orders per day to delivery and their routes can continuity change due to factors outside their control.

Do you have a privacy policy and can you tell me about it?

Please refer to our Privicy Policy here.

What type of payment do you accept?

We accept cheques, postal orders and credit or debit card payments. Cheques and Postal Orders must be made payable to Bernard's Bins. We accept all major Credit and Debit cards including Visa, Mastercard, VISA Electron, Maestro, Solo and American Express. Also via our website we accept Paypal checkout.

Do you have a catalogue?

At the moment no as we are continuing to expand our product range, everything can be found online.

Is Bernard's Bins Website secure?

Using your credit or debit card online is completely safe. When you order any of our products on-line, you can rest assured that your details including name and address are safe. Bernard Bins uses a registered digital certificate, giving permission for Internet companies to ask for your details. We also use a secure server which is not accessible over the Internet to ensure that personal details and your card details are transferred safely. As the transaction is sent from your machine, all of your details are encrypted, meaning that no third party can get hold of them. Also your card details are not stored which eliminates any chance of them being found at a later date.